Friends and family should call 888.843.1972 to place money on accounts.
There are two options for accounts. You can add money directly to the inmate account by putting it on their PIN debit account, enabling them to call anyone. The second option is to set up a prepaid collect call (PPC) account on your phone number. This will only allow the inmate to call your phone number.
The inmates will no longer be able to purchase calling cards at the facility. They will be able to directly add money onto their PIN account by transferring money from their inmate account at the facility.
Call Center Purchases
Futuro Technologies provides a call center for friends and family to set up accounts and add money to accounts. The call center will accept Visa, MasterCard, and Discover with a minimum charge of $25.00. There will be a $9.95 processing fee if you speak with live operators which are available from 7:00 AM CST to Midnight CST.
Family and Friends Money Order Purchases
You also have the option of mailing a money order in any amount payable to Pay Tel of America, Inc. No walk-ins are allowed. It must be mailed to 725 North Grand Avenue, Springfield, IL 62702. Be sure to include the inmate PIN Debit number or the PPC phone number account you wish to have the money applied to.
Collect Calls (collect calls are limited to $150.00)
Local & instate $3.99 Connect $0.89 per min
Out of state $5.00 flat fee for up to twenty (20) minute call
Prepaid Collect Calls and Inmate PIN accounts
Local & instate $0.00 Connect $0.50 per min
Out of state $4.20 flat fee for up to twenty (20) minute call
International rates are per minute and vary per country. International collect calls are not allowed.